Sales and business development
BTS Négociation et digitalisation de la relation client
The BTS NDRC covers every form of customer relations: prospecting and sales negotiation, remote and digital customer relations, and building networks of partners or distributors. Vocational teaching is completed by general studies, a foreign language and economic, legal and managerial culture.
Overview
The programme
Curriculum
The national syllabus is built around three blocks of vocational skills:
- Customer relations and sales negotiation : prospecting, preparing and conducting the sales interview, negotiating, managing a client portfolio.
- Remote and digital customer relations : selling and serving customers by telephone and through digital channels, using commercial data.
- Customer relations and network development : running a network of partners, distributors or direct sellers.
General subjects complete the course: general studies and expression, a modern foreign language, and economic, legal and managerial culture.
Certification
Certification awarded
- Nature
- National diploma
- Official title
- Brevet de technicien supérieur — Négociation et digitalisation de la relation client
- Level
- Level 5
- Certifying body
- French ministry responsible for higher education
- Official wording
- A national diploma at level 5, awarded by the French State on the basis of the national examination. The school prepares students for that examination; it does not award the diploma.
Career prospects
Sales representative, account or client adviser, technical sales engineer, business developer, advisory salesperson, remote customer relations officer, network manager, area manager.
Further studies
Vocational bachelor's degree in a commercial field, bachelor, university degree in management or economics, or a business school through parallel admission.
Admission
Open to holders of the French baccalauréat or an equivalent qualification. As the course is taken on a work-study basis, enrolment becomes effective once a contract is signed with a host company; the school sets out how to apply on its official website.
The school
The school’s other programmes
Frequently asked questions
Your questions, our answers
What kind of diploma is this?
National diploma: Brevet de technicien supérieur — Négociation et digitalisation de la relation client.
Who awards the diploma?
The certifying body is French ministry responsible for higher education. The school prepares students for the national examination and does not award the diploma itself.
What level is required to enrol?
French baccalauréat or an equivalent qualification.
What does the study pattern involve?
Study pattern: Work-study. Actually starting requires signing a contract with a host company.
What's next
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